The Splitit Help Center

Orders and Returns

• I have not received my order yet. What happens to my Splitit installment plan?

• I want to cancel my installment plan. What should I do?

• Can I return or cancel my purchase and stop my Splitit installment plan?

• I’m returning something I purchased using a Splitit installment plan. What do I need to do?

• What happens to my payments if I return the whole of my order for a refund?

• I’ve cancelled or returned the whole of my order. How will I be refunded?

• What happens to my payments if I return part of my purchase for a refund?

• I’ve cancelled or returned part of my order. How will I be refunded?

• I cancelled or returned my whole order but my Splitit installment plan is still active. What should I do?

• There’s something wrong with my order. Do I need to pay my installment plan?

• What happens to my payments if there’s a problem with an item I purchased?

• The retailer/merchant I purchased from is refusing to refund me. Can you help?

• There’s something wrong with my order. Do I need to pay?