The Splitit Help Center

The retailer/merchant I purchased from is refusing to refund me. Can you help?

We are very sorry to hear about this situation. However, we are unable to provide any refunds until they are authorized by the Retailer. 

Refund queries are approved and handled by the retailer you bought from and Splitit has no authority to approve a refund on their behalf. Once they authorize a refund, it transmits to our system automatically and will then be processed on our end.  

If there’s a problem with an item or service you bought and the retailer is refusing to refund you, please speak to your credit card provider and see if they can help.   

We appreciate your understanding in this situation. 

Payments on your plan will continue until the retailer tells us otherwise. 

To find out more about orders and returns, click here.

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