{"id":7622,"date":"2021-03-31T12:16:48","date_gmt":"2021-03-31T11:16:48","guid":{"rendered":"https:\/\/www.splitit.com\/faq-article\/im-returning-something-i-purchased-using-a-splitit-installment-plan-what-do-i-need-to-do"},"modified":"2024-04-30T11:38:39","modified_gmt":"2024-04-30T10:38:39","slug":"im-returning-something-i-purchased-using-a-splitit-installment-plan-what-do-i-need-to-do","status":"publish","type":"faq","link":"https:\/\/www.splitit.com\/faq-article\/im-returning-something-i-purchased-using-a-splitit-installment-plan-what-do-i-need-to-do\/","title":{"rendered":"I&#8217;m returning something I purchased using a Splitit installment plan. What do I need to do?"},"content":{"rendered":"<p><span style=\"font-weight: 400\"><span class=\"wysiwyg-color-black\">Simply follow the returns instructions on the retailers website.<\/span>\u00a0<\/span><\/p>\n<p>There is no need to contact us as we are not authorized to make any changes to your plan unless the merchant instructs us to.\u00a0<\/p>\n<p><span class=\"wysiwyg-color-black\" style=\"font-weight: 400\">Once we\u2019ve had confirmation from the retailer that they\u2019ve refunded you, we\u2019ll either cancel or adjust your plan depending on whether there is anything left to pay. <\/span><span class=\"wysiwyg-color-black70\" style=\"font-weight: 400\"><span style=\"color: #010001;font-family: Montserrat, sans-serif;font-size: 15px;font-style: normal;font-weight: 400;letter-spacing: normal;text-align: start;text-indent: 0px;text-transform: none;background-color: #ffffff;float: none\">You do not need to take any further action steps for this to happen. Once they authorize your request, it flows through automatically to our system. Please check with the retailer directly for their timeline on this process.<\/span><\/span><\/p>\n<p>Payments on your plan will continue until the retailer tells us otherwise.\u00a0<\/p>\n<p><span class=\"wysiwyg-color-black\">To find out more about orders and returns, click<\/span> <a href=\"https:\/\/support.splitit.com\/hc\/en-us\/sections\/360005562720-Orders-and-Returns\">here<\/a>.<\/p>\n","protected":false},"comment_status":"closed","ping_status":"closed","template":"","faq_category":[95,90],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.9.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs &amp; Help Center | Splitit<\/title>\n<meta name=\"description\" content=\"Questions about the Splitit platform? 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