{"id":7623,"date":"2021-03-30T15:20:50","date_gmt":"2021-03-30T14:20:50","guid":{"rendered":"https:\/\/www.splitit.com\/faq-article\/what-happens-to-my-payments-if-i-return-the-whole-of-my-order-for-a-refund"},"modified":"2024-05-02T13:39:57","modified_gmt":"2024-05-02T12:39:57","slug":"what-happens-to-my-payments-if-i-return-the-whole-of-my-order-for-a-refund","status":"publish","type":"faq","link":"https:\/\/www.splitit.com\/faq-article\/what-happens-to-my-payments-if-i-return-the-whole-of-my-order-for-a-refund\/","title":{"rendered":"What happens to my payments if I return the whole of my order for a refund?"},"content":{"rendered":"<p><span class=\"wysiwyg-color-black\">Once the retailer you bought from has approved your cancellation or return, they will process your refund, cancel future installment payments and clear your plan. Any remaining refund balance will be credited back to your chosen\u00a0 card and may take up to 5 working days to appear in your account. <span style=\"font-weight: 400\">We\u2019ll email you to let you know when this has been done.<\/span><\/span><\/p>\n<p><span><span style=\"font-weight: 400\"><span class=\"wysiwyg-color-black\" style=\"font-weight: 400\"><span style=\"color: #4d4d4d;font-family: Montserrat, sans-serif;font-size: 15px;font-style: normal;font-weight: 400;letter-spacing: normal;text-align: start;text-indent: 0px;text-transform: none;background-color: #ffffff\"><span style=\"color: #010001;font-family: Montserrat, sans-serif;font-size: 15px;font-style: normal;font-weight: 400;letter-spacing: normal;text-align: start;text-indent: 0px;text-transform: none;background-color: #ffffff;float: none\">You do not need to take any further action steps for this to happen. Once they authorize your request, it flows through automatically to our system. Please check with the retailer directly for their timeline on this process.<\/span><\/span><\/span><\/span><\/span><\/p>\n<p>Refund requests are reviewed by the merchant in line with their published returns policy which you can usually find on their website.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p>Payments on your plan will continue until the retailer tells us otherwise.\u00a0<\/p>\n<p><span><span style=\"font-weight: 400\">To find out more about orders and returns, click <a href=\"https:\/\/support.splitit.com\/hc\/en-us\/sections\/360005562720-Orders-and-Returns\">here<\/a>.<\/span><\/span><\/p>\n<p>\u00a0<\/p>\n<p><span style=\"font-weight: 400\">\u00a0<\/span><\/p>\n","protected":false},"comment_status":"closed","ping_status":"closed","template":"","faq_category":[95,90],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.9.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs &amp; Help Center | Splitit<\/title>\n<meta name=\"description\" content=\"Questions about the Splitit platform? 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