{"id":7630,"date":"2021-03-31T12:27:13","date_gmt":"2021-03-31T11:27:13","guid":{"rendered":"https:\/\/www.splitit.com\/faq-article\/the-retailer-merchant-i-purchased-from-is-refusing-to-refund-me-can-you-help"},"modified":"2024-05-05T17:38:27","modified_gmt":"2024-05-05T16:38:27","slug":"the-retailer-merchant-i-purchased-from-is-refusing-to-refund-me-can-you-help","status":"publish","type":"faq","link":"https:\/\/www.splitit.com\/faq-article\/the-retailer-merchant-i-purchased-from-is-refusing-to-refund-me-can-you-help\/","title":{"rendered":"The retailer\/merchant I purchased from is refusing to refund me. Can you help?"},"content":{"rendered":"
We are very sorry to hear about this situation. However, we are unable to provide any refunds until they are authorized by the Retailer.\u00a0<\/span><\/p>\n Refund queries are approved and handled by the retailer you bought from and Splitit has no authority to approve a refund on their behalf. Once they authorize a refund, it transmits to our system automatically and will then be processed on our end.\u00a0\u00a0<\/span><\/p>\n If there\u2019s a problem with an item or service you bought and the retailer is refusing to refund you, please speak to your credit card provider and see if they can help.\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\n We appreciate your understanding in this situation.\u00a0<\/p>\n Payments on your plan will continue until the retailer tells us otherwise.\u00a0<\/p>\n To find out more about orders and returns, click here<\/a>.<\/p>\n","protected":false},"comment_status":"closed","ping_status":"closed","template":"","faq_category":[95,90],"acf":[],"yoast_head":"\n