Guides & Resources
Everything you need to get started with Splitit. From setup to success, we’re here to support you every step of the way.
Setting up
After completing your registration, you will receive your username and temporary password via email to access the Merchant Portal. The merchant portal gives you access to manage all plans, transactions and reports.
Creating your first plan
To create new plans, head to Create Plan in the Merchant Portal. The payment form can be sent to your customer via email, SMS or QR code – or you can take their details over the phone and enter it directly into the portal.
Setting up reports
Easily manage and track every transaction in the Merchant Portal. With Report Subscriptions, you can automatically receive the data you need, when you need it—streamlining your financial operations and saving time.
Processing refunds
Handle refunds with confidence right from the Merchant Portal. This quick walkthrough shows you how to issue full or partial refunds.
Additional downloads
Explore our helpful resources, including brochures to share with customers, a cheat sheet for merchants, and a detailed guide on managing chargebacks.
Frequently asked questions
Once your shopper has successfully checked out their plan will show up in the transactions.
If the plan is canceled, our system will recalculate the fees according to the number of days that the plan was funded and the amount still owed to Splitit. Splitit will then direct debit the merchant for the amount owed to Splitit.
If the card expires or is canceled, the customer has a 7 day grace period to update their information in their portal. If it isn’t resolved within the 7 days then the remaining amount owed (pre-authorization remaining) is then charged.
Splitit eliminates the credit risk for the merchant. We guarantee the full amount of the purchase so there is no risk that the merchant will not receive the payment.
You would go into your transactions, find the correct one, and action the refund from the Splitit portal. No further action is required for the shopper to have the refund applied to their credit card account. We will then take back the amount refunded from the next funding event or through a debit request.
Find out more about refund options
You will receive the funds in your account via ACH on the first Tuesday or Friday after the purchase. Learn more about receiving money
You will need to submit your records to contest the dispute in the merchant portal. Learn more about chargebacks
You will be notified that the installment failed, you can then look in your portal to see the reason why.
We will also reach out to the shopper to ask them to either change the card on file or fix the reason why it is declining.
If they do not fix it within the time frame set forth we can put the next installment onto their card or full capture the remaining value of the plan.
