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Careers at Splitit

At Splitit, we are passionate about making the payment process better for shoppers and merchants alike. If you have knowledge in payment solutions and/or e-commerce and would like to take part in our mission, please send your CV to jobs@splitit.com.

 

 

Customer Success Manager

ASplitit, our Customer Success Managers work with many of our customers to foster relationships and drive business opportunities.  Success Management lives between our Sales and Onboarding team to be an advocate for the customer as they launch on our software and start utilizing it.  The Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.  In this position, you will work closely with all Splitit departments to guarantee merchants’ satisfaction and help their global expansion. 

Responsibilities: 

Serve as the point-of-contact of the customers on an ongoing basis to ensure their success 

Keep current, working knowledge of client’s goals & roadmap in order to optimize customer experience and satisfaction 

Assist new customers with training, customization of customer journey, and technical inquiries 

Communicate with customers on a daily basis, via email, phone and face to face meetings 

Ability to work with a variety of different personalities and styles across customer base 

Strategic knowledge of data analysis to understand what data is saying 

Present quarterly business analysis and metric reviews with customers as well as internal team members 

Collaborate with internal departments to support marketing, product development and sales 

Identify, pursue, and close new business opportunities to grow customer book of business  

Continued learning to stay abreast of current research, industry standards, and competitor activity and trends 

Requirements: 

A minimum of 3+ years of experience in account management/customer success/customer-facing role 

Experience with B2C and international clients  

Fluent English speaker 

Exceptional communication skills 

Ability to think on your feet and react appropriately in challenging client engagements and situations 

Demonstrated skill in creating and presenting quarterly reviews to customers  

Be comfortable with and willing to travel up to 25% of the time while performing effectively in various environments 

Team player, with the power to make things happen 

Ability to work in a fast-paced environment 

Location: Melbourne, Australia

Business Development Manager

Splitit is looking for a Senior Sales Executive to join our growing Sales Team. You will be responsible for identifying and closing deals with merchants.

Our sales approach is consultative, positioning ourselves as the industry experts capable of defining merchant specific value propositions and helping to guide merchants in their decision-making process backed by intelligible, factual and compelling reasons for change.

This high performing sales individual will acquire merchants that will have a major strategic impact on the long-term success of the organization.

What you will achieve:

– Contribute to aggressive revenue growth and market share acquisition

-Develop and execute against a specific industry vertical and territory list

-Create & articulate compelling value propositions on a merchant specific basis

 Key criteria we are looking for:

-Bachelor’s degree or equivalent experience

-2+ years of closing experience on high performing sales teams

-Must have experience selling in e-commerce, and/or payments space

-Proven experience using consultative approach to partner with e-commerce merchants, referenceable client examples preferred

-Self-motivated for huge success with the ability to contribute to both a team orientated culture and the ability to work independently to succeed

Are you a misfit?

If you are not a natural fit, we still encourage you to apply. Splitit is interested to meet people that are looking to be part of building the future of Splitit and can contribute in a variety of ways.

Locations available:

-USA, New York, Manhattan. Remote considered.

To apply:

If you meet our qualifications, please send Resume and or LinkedIn profile link and Letter of Interest

Onboarding Manager

What will you actually be doing?

– Drive resolution of technical escalations, including identification of root cause and issue resolution

– Serve as an internal point of contact on customer escalations and ensure customer issues are resolved as expediently as possible

– Provide interface between Support and Account Customer Success Managers

– Exceed customer expectations on response quality, timeliness of responses and overall customer experience

– Provide technical and non-technical mentoring to Tier 1 Support Agents

– Set up our Customer Success Agents for success

– Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers implement, deploy and maintain the Splitit solution

– Author and review knowledge base content to drive support scalability and improve self-service capabilities

– Provide feedback within the organization about common or emerging issues that can be addressed before they become serious or widespread

 

REQUIREMENTS

– Fluent in English – excellent writing and speaking required

– 1-2 years of customer support, technical support, system administration or a related customer facing role, with at least 2 years in a technical role

– Experience supporting SaaS applications

– Real passion for solving customer issues and advocating for their success in a fast paced, highly technical environment.

– Ability to learn new technologies and product-lines quickly.

– Excellent relationship with management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)

– Ability to work independently with little direct supervision and as a part of a team

– Excellent analytical and organizational abilities.

– Ability to remain calm, composed and articulate when dealing with tough customer situations

-Willing to work flexible hours when necessary

Creative Marketing Designer

Splitit is looking for a Creative Marketing Designer for a part-time job. As our first designer, you will be responsible for the creation and maintenance of our marketing assets including the Splitit brand and product, as well as support our clients with their marketing needs. You will be involved in every aspect of design – from concept to execution, you will improve our user experience by bringing our brand to life and keeping it consistent across all our various touchpoints.

Responsibilities:
– Create and manage all brand assets – presentation template, brand guidelines, signage, landing pages, website design, social media assets, blog, trade show collateral and more

– Help bring new ideas for design and content creation to the team using your expertise and eye for great design

– Scope and create templates for our marketing team to be more efficient in some of their posting on social media, the blog, email, and other channels

– Create smart, beautiful, and responsive content items that help will help our clients promote Splitit in their channels

– *This is a part time job*(2 full days a week or 4 half days)

Requirements:
– Past work either as an in-house designer in a startup or at a marketing agency

– Experience creating assets that are mobile, tablet, and desktop-friendly and provide a user experience that fits on all three screens

– Experience with graphic design software such as Illustrator and Photoshop

– Experience in branding- advantage

– Knowledge of HTML, CSS, and JavaScript- advantage

– Graduate of a recognized design school- advantage