Returning your whole order? https://support.splitit.com/hc/en-us/articles/360020794559-What-happens-to-my-payments-if-I-return-the-whole-of-my-order-for-a-refund Returning a part of your order? https://support.splitit.com/hc/en-us/articles/360020763100-What-happens-to-my-payments-if-I-return-part-of-my-purchase-for-a-refund