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About Splitit

What is Splitit?

Splitit is a payment method solution enabling customers to pay for purchases with an existing credit card by splitting the cost into interest and fee free monthly payments, without additional registrations or applications.

How does Splitit work?

Credit Card:

At the time of purchase, once the business confirms the shipment, the shopper will only be charged for the first payment. The remaining balance will be held on the credit card until the final payment is made. After each monthly payment, the amount held from the available balance will be reduced to the new remaining balance.

Here is an example of how Splitit works for a purchase of $300 in 3 installments with a credit card:

 

*Note that the held amount might show as ‘pending transaction’ on your credit card statement.

 

Debit Card*:

At the time of purchase, once the business confirms the shipment, the shopper will only be charged for the first payment. The remaining balance will be held on the credit card until the final payment is made. After each monthly payment, the amount held from the available balance will be reduced to the new remaining balance. When using a debit card, the entire amount will be held on the card as a temporary hold, and released within 5 business days. Debit cards may be limited by number of permitted installments or purchase total.

Here is an example of how Splitit works for a purchase of $300 in 3 installments with a debit card:

*Some merchants will only accept credit cards and not debit cards.

Is there an application process for Splitit?

Since Splitit works on your existing credit limit, there are no applications when purchasing with Splitit. You can start shopping with a Splitit business today and choose Splitit at the checkout.

What fees does Splitit charge me?

Paying with Splitit is always 0% interest, and there are never any late fees.

Which cards are supported by Splitit?

Splitit is supported by Visa and Mastercard.
*Some merchants will only accept credit cards and not debit cards.

Payments

How do I track the installment payments on my card statement?

Each month, your credit card statement displays the installment charge amount for that month, along with the merchant name. You will also see the authorization/hold for the outstanding amount dropping by one installment, every month. In addition, Splitit will email you after each successful installment charge.

*Note that the held amount might show as ‘pending transaction’ on your credit card statement.

How do I receive a report of my installments?

When you make a purchase using Splitit, you will be asked to provide your email. Splitit sends you credentials so you can log in to the Splitit shopper portal to check your installment status and view other information regarding your purchase. You can login at any time by clicking ‘Login’ at the top right of the Splitit website.

Can I pay off my installments early?

Yes, you can. This option is available on your Splitit shopper portal or you can contact our customer care at support@splitit.com.

Credit Card

What happens to my credit score if I use Splitit?

If you pay with a Splitit installment plan there is no impact on your credit score. The bank simply sees the individual installment charges each month. If one of your payment authorizations is declined, there is still no effect on your credit rating; it is simply a declined charge.

What if my card is going to expire in the middle of payments?

Splitit allows you to use credit cards which expire in the middle of the installment plan. One month before the credit card expiration, Splitit will notify you via email and give you the option to update your new card details. You can update your credit cards details via the Splitit shopper portal, or you can contact our customer care team directly.

What if my credit card gets lost or stolen?

If something happens to your credit card, please do the following:

  1. Contact your card company to report the card lost.
  2. Visit the Splitit shopper portal and update your payment plan with another credit card. Go to the “payment plan information” tab, select your payment plan and click “update card details.” Enter the new credit card details and click “confirm.”
  3. If you are having any trouble, please email support@splitit.com.
Can I still receive points and rewards on my card?

Shoppers can still enjoy their credit card benefits and perks when using Splitit.

My account

How can I log into my Splitit account?

In order to log into your Splitit account, you must use the credentials that were emailed to you after your purchase. You can login at any time by clicking ‘Login’ at the top right of the Splitit website.

What if I forgot my Splitit password?

To retrieve a new password, go to the shopper portal and click on “Forgot password?”. Enter your email address and Splitit will email you a temporary password and instructions to follow for resetting your password.

How can I get live support from Splitit?

Feel free to email us at support@splitit.com and we will get back to you ASAP.

You can also contact us by phone:

+1-844-775-4848 (United States)

+44-800-086-9112 (United Kingdom)

+61-1800-957-440 (Australia)

Safety

Is Splitit Payment Card Industry Data Security Standards (PCI DSS) compliant?

Yes. Splitit is a secure platform that adheres to all PCI DSS requirements. More information about our PCI certification can be found at www.splitit.com/legals/pci-dss-certification/

Is Splitit a safe solution?

Yes. Splitit complies with Visa, Mastercard, and UnionPay operating standards. We are PCI – DSS level 1 compliant and we use communication security technology (single-socket layer/ SSL) to keep the information safe.

How does Splitit manage risk?

Splitit uses valid authorizations from the credit card issuer just like a standard credit card purchase. By implementing the Splitit solution, you can offer your customers a new, secure payment solution.

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