Simply follow the returns instructions on the retailers website.
There is no need to contact us as we are not authorized to make any changes to your plan unless the merchant instructs us to.
Once we’ve had confirmation from the retailer that they’ve refunded you, we’ll either cancel or adjust your plan depending on whether there is anything left to pay. You do not need to take any further action steps for this to happen. Once they authorize your request, it flows through automatically to our system. Please check with the retailer directly for their timeline on this process.
Payments on your plan will continue until the retailer tells us otherwise.
To find out more about orders and returns, click here.