The Splitit Help Center

What happens to my payments if there’s a problem with an item I purchased?

If you have a query about an order, delivery or refund, please contact the Retailer you made your purchase from. 

We are not authorized to make any changes to your plan unless the Retailer instructs us to. We are happy to look into the status of your plan if you reach out to our Support team, but again, we cannot make any changes without Retailer authorization.

Payments on your plan will continue until the retailer tells us otherwise. 

To find out more about orders and returns, click here.

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